Frequently Asked Questions

What is your shipping policy?

Shipping Policy
Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate and choose your shipping rate prior to checkout.

For order specific shipping related questions, please email support@awlashes.com

 

My package is showing as delivered but I can't find it?

If you receive email confirmation that your AW Lashes package was delivered but it is missing, you will need to file a claim with UPS at https://www.ups.com/us/en/support/file-a-claim.page

Please contact us directly for delivery issues as we will try to help in any way we can! 

 

What is your return policy?

If you would like to return an item, you must notify AW Lashes within seven (7) days of your order being delivered and obtain a return authorization number.

For our full return policy, please visit https://awlashes.com/policies/refund-policy

 

Help! I am having trouble logging into my account!

 If you continue to have trouble, please contact support@awlashes.com for assistance! 

 

When do you offer Education courses? What is the cost?

For all information related to Education, please review https://awlashes.com/collections/education 

For information related to Custom Salon Education, please review X or email support@awlashes.com

 

Is AW Lashes a salon?

AW Lashes is both a salon and a product line! Our salon is located in Centennial, CO-to book an appointment, visit https://awlashesco.com/book-your-appointment/

To shop all AW Lashes product, visit https://awlashes.com/

 

Do you offer Wholesale purchasing?

Yes! For specific information, please contact us directly to set up a call.

 

Do you offer private labeling?

No, we do not offer private labeling. 

 

Do you offer discounts?

For all seasonal sales, please follow @awlashespro on Instagram or view the banner on our homepage for full details.

We currently only offer on-going discounts for lash artists in our Influencer or Educator programs.

Interested in being apart of the AW Community? Apple here at https://awlashes.com/pages/brand-ambassadors