Frequently Asked Questions

What is your shipping policy?

Read our full shipping policy, HERE!


My package is showing as delivered but I can't find it?

If you receive email confirmation that your AW Lashes package was delivered but it is missing, you will need to file a claim with UPS.

AW Lashes will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.


What is your return policy?
Read our full return policy, HERE!


Help! I am having trouble logging into my account!

 If you continue to have trouble, please contact for assistance! 


When do you offer Education courses? What is the cost?

For all information related to Education, CLICK HERE!

For information related to Custom Salon Education, please email


Do you offer Wholesale purchasing?

Yes! For specific information, CLICK HERE!


Do you offer private labeling?

No, we do not offer private labeling. 


Do you offer discounts?

For all seasonal sales, please follow @awlashespro on Instagram or view the banner on our homepage for full details.

We currently only offer on-going discounts for lash artists in our Influencer or Educator programs.

Interested in being apart of the AW Community? APPLY HERE!