Frequently Asked Questions
Do you offer in-store pickup?
We currently only offer in-store, local pick up of select products in Fort Collins, CO. If your products are eligible for in-store pickup, an option to select "In-Store Pickup" will be available at checkout. For specific questions regarding in-store pickup options, please reach out to support@awlashes.com
More in-store, local pickup options coming soon.
Â
What is your shipping policy?
Read our full shipping policy, HERE!
Â
My package is showing as delivered but I can't find it?
If you receive email confirmation that your AW Lashes package was delivered but it is missing, you will need to file a claim with UPS.
AW Lashes will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.
Â
What is your return policy?
Read our full return policy, HERE!
Â
Help! I am having trouble logging into my account!
 If you continue to have trouble, please contact support@awlashes.com for assistance!Â
Â
When do you offer Education courses? What is the cost?
For all information related to Education, CLICK HERE!
For information related to Custom Salon Education, please email support@awlashes.com
Â
Do you offer Wholesale purchasing?
Yes! For specific information, CLICK HERE!
Â
Do you offer private labeling?
No, we do not offer private labeling.Â
Â
Do you offer non-wholesale discounts?
We currently only offer on-going discounts for lash artists in our Influencer or Educator programs.
For all seasonal sales, please follow @awlashespro on Instagram
Interested in being apart of the AW Community? APPLY HERE!